Master of Business Administration
UMGCGPA 4.0 — Focus on finance, marketing, human resources, business law, strategy, and leadership.
Program Director, Business Innovation & IT Alignment
–TypeScript · Node.js · Express.js · Python · FastAPI · Cosmos DB · React · Redux · Jest · React Testing Library · Power Automate · Figma
- Developed a facilitated innovation framework to build cross-functional AI/ML product features, while establishing uniform templates for cost/benefit analyses, product proposals, presentations, and handoffs.
- Directed 2 cross-functional teams that emerged from prior framework iterations—Work Center's Next Best Action feature, and Appointment Manager's no-show/cancellation ML prediction model which targeted $6.45M in annual profit conservatively, demonstrating a validated concept-to-scale transition.
- Authored enterprise innovation strategy as the Engineering Culture Council's Innovation Subcommittee co-lead.
- Served as product owner and tech lead for the Data Science & Analytics Hub website—a custom enterprise business intelligence platform and content management system; achieved 99.99% uptime, 35% YoY adoption growth, and 5.6M annual report views.
- Directed development of an embedded self-service data analysis AI chatbot querying internal data to deliver stakeholder summaries and visualizations, reducing time-to-insight from weeks to minutes.
- Directed prototype development across 5 initiatives: a multi-AI agent orchestration system for store placement analysis, a two-sided marketplace connecting clients with local business offers ($8M/yr projected profit), a real user monitoring system with ML-driven interventions to reduce onboarding friction, an AI browser extension for Azure DevOps, and a commenting browser extension for Microsoft Purview.
- Facilitated 50% increase in YoY throughput by developing an automated work request process.
